Shipping Policy
Last Updated: [27/01/09]
Welcome to Luxenova Store Our priority is ensuring a seamless and satisfactory shopping experience for you. Below you’ll find details about our shipping process, including timelines, costs, and other essential information.
Shipping Regions
We currently ship to [list countries/regions you ship to, e.g., the USA, Canada, Europe, etc.]. If your location isn’t listed, please contact us at nluxe@gmail.com to inquire about possible accommodations.
Processing Time
- Order Processing: Orders are typically processed within [2-4 business days] (excluding weekends and holidays) after payment confirmation.
- Custom Orders: Custom orders or other made-to-order products may require additional processing time, which will be outlined during checkout or in the product description.
Shipping Methods & Delivery Times
We partner with trusted carriers to deliver your orders safely and efficiently. Estimated delivery times are as follows:
- Standard Shipping: [7-14 business days]
- Express Shipping: [3-7 business days]
Delivery times are estimates and may vary due to factors such as shipping carrier delays, customs processing, or unforeseen circumstances.
Shipping Rates
- Standard Shipping: 10 euros
- Express Shipping: 15 euros
Exact shipping costs will be calculated at checkout based on your location and chosen shipping method.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package via the carrier’s website or through our tracking page at [Insert link].
Customs, Duties, and Taxes
For international orders, customs fees, import taxes, and duties may apply. These fees are the responsibility of the customer and will be assessed by your country’s customs office. Please check your local customs policies for more information.
Shipping Issues
We strive to ensure your order arrives on time, but delays can occasionally occur. If your package is delayed, lost, or damaged in transit, please contact us at [Insert email] with your order number. We’ll work closely with the shipping carrier to resolve the issue.
Incorrect or Undeliverable Addresses
Please double-check your shipping address before completing your order. If a package is returned due to an incorrect or undeliverable address, we will contact you to update the address. Additional shipping fees may apply for re-delivery.
Questions or Concerns?
For any questions or concerns about shipping, please reach out to us at nluxe@gmail.com or via our contact form [Insert link]. We’re here to help!
Thank you for choosing Luxenova Store We appreciate your business and look forward to serving you!